Dispatcher

Job Summary

Job Type: Full-Time
Pay: $15 or DOE

Dispatch is set up to control the liability of intake of the day to day operations. Its design to support and direct our customers’ needs and maintain operation excellence with each schedule. Dispatch is designed to direct, educate and be compassionate to all internal and external customer needs.

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Job Description

Essential Duties and Responsibilities and Expectations

Organizational Responsibilities include:

  • Company culture
    • Exemplify and behave in accordance with company values of integrity, teamwork, compassion, and excellence
  • Conflict resolution
    • Productively and respectfully resolve vendor, inter-department or personnel issues or problems as they occur

Specific Responsibilities include:

  • Remediation & Mitigation Scheduling & Related Responsibilities
    • Answer phones, complete lead sheets
      • Schedule an estimator for an appointment or prepare to dispatch the initial responder
      • Collect payment information as needed, take in leads, schedule appointments with estimators, or dispatch first responder depending on the situation
      • Set up and manage jobs in multiple CRM platforms; incoming information, close outs etc.
      • Set up lock boxes for new jobs as per request from Project Managers or Supervisors
      • Work with contracts and other job specific documentation
      • Maintain on-call schedule for production
      • Coordinate initial responder for during and after business hours
      • Assist in overall daily scheduling with assistance from the supervisors
      • Maintain TIP (time in process on master schedule)
  • Carpet Cleaning, Duct Cleaning, and Dryer Vent Cleaning Scheduling Responsibilities
    • Answer phones, schedule and write up work orders for carpet cleaning and duct & dryer vent cleaning
    • Accept rug(s) for cleaning and write up tag with required customer information
    • Accept payment and assist customer in loading clean rug if required
  • Additional Responsibilities
    • Assist walk-in customers, and direct them accordingly
    • Generate weekly reports for Marketing, Sales, and Production
    • Audit CRM platforms for accuracy on a regular basis
    • Work with Third Party Vendors to gain leads
    • Work with 3rd party platforms to keep them updated with our vehicle fleet
    • Assist in ensuring TPA Program work standards are met and maintained
    • Determine validity of warranty work
    • Accept and complete miscellaneous projects as needed
    • Responsibilities may be amended, added, or deleted as needed

Minimum Qualifications (Experience/Education)

  • Highschool degree or equivalent working experience
  • Have a clean driving record
  • Maintain a valid Montana driver’s license
  • Pass a background check

Competencies or Knowledge, Skills and Abilities

  • Knowledge of the building & restoration industry
  • Knowledge of insurance claims handling processes
  • Proficiency in MS Word, Excel, & Outlook
  • Proficiency with Xactimate, DASH, Sage 100 or similar databases
  • Ability to multitask under increased work loads
  • Ability to follow allocated work schedule
  • Proven people skills with customers and coworkers
  • Well-organized, self-motivated, innovative, accurate, collaborative, and analytical

Benefits

See Buffalo Restorations Benefits addendum

Physical Demands & Working Conditions

  • Must be able to lift and carry area rugs up to 40#
  • Must be able work long hours when needed