Frequently Asked Questions
Q: Can’t I just put fans on the moist areas to dry them out on my own?
A: You can’t always see the water or moisture. Uncontrolled amounts of water in any form may cause warping, swelling, cracking or deterioration to floors. And if the moist area isn't fully dried, you could develop mold in as little as 72 hours.
Q: Do I have to use the restoration company my insurance company recommends I use?
A: No, you have the right to choose the company you are comfortable with to work in your home. The insurance company will work with any restoration company you choose.
Q: Do I have to file an insurance claim before I call a restoration company to start the work?
A: No, it is your responsibility as a homeowner to start the repairs and clean up to prevent further damage. We will work with the insurance adjuster to come to an agreed upon cost.
Q: How do I know if a loss is covered by my insurance company?
A: The best way is to refer to your insurance policy, or call your agent for that information.
Q: What if I have a restoration company repairing my home and then I find out it’s not covered by my insurance company?
A: If you have a loss in your home and your insurance company informs you it is not covered by insurance, you are responsible for paying the restoration company in full for the work.
Q:What is a deductible?
A: A deductible is a set amount you owe to the restoration company in addition to what the insurance company will pay to have your home repaired. Refer to your insurance policy for that amount. We do not ask for the full deductible up front to begin work.
Q: My crawlspace is flooded, how do I pump the water out?
A: After the damage has occurred, areas have been affected. It is best to be slow and methodical when extracting water. By moving fast you can cause further damage such as compromising the stability of the foundation. We have great success with drying out crawlspaces.
Q: How does water travel? Where does it go?
A: Water travels in the path of least resistance. And it often travels to places that you cannot see with your own eyes. It is always best to have our professionals come out for a moisture inspection using thermal imaging cameras to assess the true magnitude of the damage.
Q: What if I wait for my insurance to approve the work, how could that delay affect me?
A: If you do not start the drying process right away, you may run the risk of secondary damage and mold growth.
More questions? Just give us a call. We'd be happy to help. 406-586-8109